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ATT Systems zeroes in on regional expansion
Into the typical guy, a queue technique is solely this - press a button, receive a queue ticket, and wait around on your switch. But there is often more into a queue method than meets the eye. With some ground breaking thinking, ATT Units produced an intelligent and much more effective queue system; just one which tracks the true secret functionality indicators of customer support officers by capturing appropriate studies since they operate.
'At anyone time, we could track what a customer support officer is undertaking at his counter, regarding how successful he is in handling phone calls or customers,' says ATT Systems' chief government Kenny Teo.
Employers, in turn, are able to gather info while in the region of customer service and improve present support specifications. The smart queue method is one particular of many IT answers created by ATT Systems.
Other folks include things like using short message service (SMS) to remind customers of their appointments and facilitating real-time on the web visibility of true crowd dimension at an function.
The technological innovation company, a first time winner of the Enterprise fifty Awards previous calendar year, specialises in developing and developing digital devices and sub-systems for your overall health care, aviation, and visitors administration sectors.
It caters to customers within the non-public and manifeste sectors, which includes govt bodies such as the Land Transport Authority, SingHealth polyclinics, as well as the Central Provident Board, and businesses like Changi Airport Team and CapitaLand.
ATT Systems has blueprints to expand aggressively from the up coming 3 to 5 years, that will comprise an original general public offering, claims Mr Teo, that's an electronic and electrical engineer by coaching and provides a degree in science and administration.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Written by Quebec . TL. Jansen Loh visit the web-site to get additional info Tan Ann Jee