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ATT Systems zeroes in on regional expansion
On the normal male, a queue process is solely this - press a button, obtain a queue ticket, and wait on your flip. But there can be extra to a queue process than meets the eye. With some progressive thinking, ATT Programs produced an intelligent and even more productive queue technique; just one which tracks the true secret functionality indicators of customer care officers by capturing appropriate figures as they do the job.
'At anybody time, we will track what a customer support officer is undertaking at his counter, with regard to how reliable he's in handling calls or prospects,' says ATT Systems' chief executive Kenny Teo.
Employers, consequently, can easily obtain information from the place of customer service and make improvements to current provider requirements. The intelligent queue technique is one of multiple IT options developed by ATT Programs.
Others include utilizing brief message company (SMS) to remind prospects of their appointments and facilitating real-time on the web visibility of exact crowd dimension at an occasion.
The technological know-how business, a primary time winner on the Enterprise 50 Awards very last calendar year, specialises in constructing and producing digital devices and sub-systems for the well-being care, aviation, and website traffic administration industries.
It caters to clients within the non-public and public sectors, which incorporates federal government bodies such as the Land Transportation Authority, SingHealth polyclinics, as well as Central Provident Board, and corporations like Changi Airport Group and CapitaLand.
ATT Units has options to grow aggressively in the upcoming a few to five ages, which can comprise an first public providing, says Mr Teo, who's an digital and electrical engineer by schooling and includes a degree in science and management.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Contributed by Boteas RK. Wong
Written by Quebec . TL. Jansen Loh click on here extra about Tan Ann Jee