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ATT Systems zeroes in on regional expansion
For the average man, a queue system is simply this - press a button, get a queue ticket, and wait in your convert. But there can be a lot more to a queue technique than satisfies the attention. With some progressive considering, ATT Devices formulated an smart plus much more economical queue method; 1 which tracks the true secret efficiency indicators of customer service officers by capturing applicable statistics since they function.
'At any one time, we will track what a customer service officer is performing at his counter, with regards to how economical he is in handling calls or prospects,' says ATT Systems' chief govt Kenny Teo.
Employers, in turn, are able to accumulate knowledge within the area of customer service and increase current company standards. The intelligent queue procedure is a person of several IT alternatives established by ATT Programs.
Some others involve applying brief message provider (SMS) to remind clients of their appointments and facilitating real-time on line visibility of precise crowd measurement at an occasion.
The know-how organization, a first time winner on the Business 50 Awards very last 12 months, specialises in creating and establishing digital units and sub-systems to the wellbeing treatment, aviation, and website traffic management sectors.
It caters to clientele from your personal and public sectors, which includes govt bodies like the Land Transport Authority, SingHealth polyclinics, as well as Central Provident Board, and enterprises like Changi Airport Group and CapitaLand.
ATT Devices has strategies to improve aggressively within the upcoming a few to five several years, that will comprise an original community delivering, claims Mr Teo, that is an electronic and electrical engineer by training and contains a diploma in science and management.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Contributed by Boteas WEL. Wong
Written by Quebec . TL. Jansen Loh know extra about Teo Chin Tiong